DELIVERY POLICY
THIS POLICY ADDRESSES ISSUES THAT MAY ARISE FROM THE PROCESSING, HANDLING AND DELIVERY OF YOUR PURCHASES.
PROCESSING TIME
Please allow 3-5 days for your order to be processed. Kindly note that the 3-5 days processing time is not included in the estimated delivery time at checkout. During sales and high-volume periods processing time is 5-10 days.
PRE-ORDER ITEMS
Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual.
Dispatch dates are stated in the product description and vary between items. If you order an item listed as “PRE-ORDER – ‘name of item'” this means that your order is placed on a waiting list and is dispatched within the stated time range or estimated date found in the product description.
SHIPPING RATES
Calculated at checkout and vary depending on your delivery location.
DISPATCH NOTIFICATION
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to contact@stargirlbeauty.com including your order number.
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please contact us.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
CUSTOMS AND DUTIES CHARGES
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. STARGIRL BEAUTY has no control over these charges as they vary between countries. These charges are the customer’s responsibility.
PICK-UP ORDER
If you choose to pick up your package from our studio, simply call us to arrange a pickup.
CONTACT NUMBER
+234 906 463 6774
